Privacy Policy

At Stardome Media (“we,” “our,” or “us”), accessible at stardomemedia.com, we are committed to protecting the privacy and personal data of our users and visitors. This Privacy Policy outlines how we collect, use, store, and safeguard your information in compliance with global data protection standards, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). By using our website and services, you acknowledge and consent to the practices described herein.

1. Our Commitment to Privacy and Data Protection

We place a high priority on the privacy of our users. Stardome Media is dedicated to maintaining the confidentiality, integrity, and availability of all personal information entrusted to us. We implement industry best practices and legal safeguards to ensure that your personal data is treated securely and lawfully across all points of contact.

2. Scope of This Policy and Data Controller Role

This Privacy Policy applies to all users of stardomemedia.com and related services, whether browsing our website, creating an account, subscribing to newsletters, or interacting with our support team. For the purposes of applicable data protection laws, Stardome Media is the “data controller” of your personal data, which means we determine the purposes and means of processing such data.

3. Categories of Data We Process

The personal data we process may include, but is not limited to:

– Usage Data: Information about your interactions with our website, such as your IP address, browser type, referral pages, browsing behavior, device information, time zone settings, session duration, and other diagnostic data.

– Account Data: Information you provide when registering an account or making a purchase, including your full name, residential or billing address, email address, and phone number.

– Profile Data: Information related to your preferences, wish lists, previously viewed items, product reviews, purchase histories, and behavioral data captured to improve your user experience.

– Communication Data: Correspondence and communications with us, such as support inquiries, contact forms, and email history.

– Technical Data: Information related to the devices you use to access our services, such as device identifiers, operating systems, hardware settings, system configurations, and network data.

– Transaction Data: Records of purchases, payment methods, tax information, order history, shipment and delivery details, and billing data.

– Preference Data: Information regarding your marketing and communication preferences, selected interests, and consent or opt-in status for newsletters and promotions.

4. Legal Bases for Processing Personal Data

We process your personal data only where legally permitted, under one or more of the following legal bases:

– Performance of a Contract: When data processing is necessary to fulfill our obligations under a contract to which you are a party, such as order fulfillment and account management.

– Legitimate Interests: When processing is required for our legitimate interests (such as fraud prevention, analytics, and business improvements), provided that such processing does not override your fundamental rights and freedoms.

– Consent: For processing activities where consent is explicitly required, such as receiving marketing materials or setting non-essential cookies.

– Compliance with Legal Obligations: When we are subject to legal or regulatory obligations that require processing of personal data.

5. Your Rights

Depending on your jurisdiction and applicable law, you may have the right to:

– Access your personal data and obtain a copy.
– Rectify inaccurate or incomplete data.
– Request the erasure of personal data held about you (“Right to be Forgotten”).
– Restrict the processing of your data under certain conditions.
– Data portability, allowing you to obtain or transfer your data in a machine-readable format.
– Object to processing based on our legitimate interests.
– Withdraw your consent at any time where consent is the legal basis of processing.

To exercise any of these rights, please contact us at [email protected]. We will endeavor to respond promptly in accordance with applicable legal timelines.

6. Security Measures

We implement appropriate technical and organizational security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:

– Encryption of data at rest and in transit.
– Restricted access through user authentication and role-based permissions.
– Routine data backups and disaster recovery protocols.
– Regular staff training on privacy and data protection standards.

Despite our efforts, no transmission or storage system can be guaranteed to be 100% secure. You are encouraged to take precautions to protect your personal information when online.

7. International Transfers

Your personal data may be processed or stored in countries outside your home jurisdiction, including locations that may not provide the same level of data protection as your country. In such cases, we use safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, data processing agreements, and other lawful mechanisms to ensure that your data remains protected in accordance with this Privacy Policy.

8. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable law. Specific retention periods include:

– Account and Profile Data: As long as your account remains active and for up to 6 years thereafter.
– Transaction Data: Retained for at least 7 years for financial and tax compliance.
– Communication Data: Retained for 3 years from the last interaction.
– Technical and Usage Data: Retained for up to 2 years to support analytics and site optimization.
– Marketing and Preference Data: Retained for 2 years after the last marketing interaction unless opted out earlier.

9. Cookie Policy

We use cookies and similar tracking technologies to improve your experience on stardomemedia.com. Cookies are small data files stored on your browser or device.

Types of cookies we use:

– Essential Cookies: Required for core functionality, such as security and navigation.
– Functional Cookies: Enable personalized site settings and preferences.
– Analytics Cookies: Collect aggregated data to help us understand how users engage with our site.
– Performance Cookies: Enhance user experience by tracking performance metrics and site responsiveness.

10. Cookie Management and Compliance

We provide you with the opportunity to manage your cookie preferences through a consent banner or cookie management tool on our website. In compliance with GDPR and CCPA, non-essential cookies (analytics, performance, and marketing) are set only with your explicit consent. You can change or withdraw consent at any time by accessing cookie settings at the bottom of our website.

California residents may also exercise their rights under the CCPA, including the right to opt out of the “sale” of personal information, which under CCPA may include certain cookie-based tracking.

11. Protections for Children

We do not knowingly collect or process personal information from children under the age of 13. If you believe that a child has provided us with personal data in violation of this policy, please contact us immediately at [email protected] so we may take appropriate steps to delete such data.

12. Updates to This Policy

We may amend this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. Where appropriate, we will notify users of material updates, for example via email or prominent notices on stardomemedia.com. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us at:

Email: [email protected]

We remain committed to ensuring your privacy rights are respected and that your data is handled with the highest level of care and transparency.

By using stardomemedia.com, you agree to the terms of this Privacy Policy. We are committed to ongoing compliance with applicable privacy laws and welcome all inquiries related to your personal data rights.